Question 1

Do you serve my area?

Accepted Answer

We cover KL central, Mont Kiara, Bangsar, KLCC, Petaling Jaya, Damansara, Subang Jaya, Shah Alam, Cheras, and Kajang as standard. Outside that, we quote case by case. WhatsApp us your postcode to confirm.

Question 2

How fast can you come?

Accepted Answer

AMC clients: same-day, with SLA per tier (Gold 2-hour, Silver 6-hour, Bronze 24-hour). Non-AMC: next-day standard, same-day if a slot opens. Emergencies prioritised.

Question 3

Do you charge a call-out fee?

Accepted Answer

RM 80–120 KL central, RM 150 outlying. Waived if you proceed with the recommended repair.

Question 4

Are your technicians licensed?

Accepted Answer

Plumbers: SPAN-licensed on mains-side work. Electricians: chargeman-certified on DB-box work. Aircond technicians: refrigerant-handling trained. We can show licence numbers on request.

Question 5

How does pricing work?

Accepted Answer

We publish indicative ranges on our pricing pages (Aircond, Plumbing, Electrical). Final quote in writing on WhatsApp before any work. No teaser pricing.

Question 6

What's the warranty?

Accepted Answer

Installation workmanship: 12 months. Repairs: 30 days. Parts: manufacturer warranty as supplied. AMC clients: additional free re-visit if serviced issue recurs within 30 days.

Question 7

Are you SST-registered?

Accepted Answer

Yes. All prices stated include 8% SST. We issue tax invoices on request.

Question 8

Do you take credit card / FPX / e-wallet?

Accepted Answer

Bank transfer (IBG/FPX/DuitNow) is fastest. We accept credit/debit cards (via Stripe/iPay88). E-wallet: Touch 'n Go, GrabPay accepted.

Question 9

Do you guarantee same technician?

Accepted Answer

AMC Silver and Gold: dedicated technician. AMC Bronze and non-AMC: whoever's nearest, but we maintain notes so second visits aren't re-explanations.

Question 10

Can I pay monthly for AMC?

Accepted Answer

Residential AMC: annual or quarterly in advance. Commercial AMC: monthly available on contracts above RM 18,000/yr.

Question 11

What if you can't fix it?

Accepted Answer

We tell you straight. If the work is outside our scope (specialist trade required, structural work, etc.) we don't take it on. If we attempt and can't resolve, call-out fee waived and we refer you to who can. We don't bill for failed attempts.

Question 12

Do you do AC installation or only servicing?

Accepted Answer

Both. Installation RM 350–550 for standard wall split. Servicing from RM 80/unit. Chemical wash RM 180–250.

Question 13

My condo has strict contractor rules. Can you work there?

Accepted Answer

Yes. We supply SSM, SST, insurance docs, technician IDs, and risk assessments as required. Most major KL condos already have us on their approved list. New buildings typically approve us in 3–5 working days.

Question 14

Do you handle JMB liaison?

Accepted Answer

Yes for AMC clients. We coordinate building access, contractor approvals, and required documentation. For one-off callouts we coordinate with your specific building's process.

Question 15

Can I leave the technician with my domestic helper?

Accepted Answer

Yes, with your written authorisation. We photograph all work and send you the summary regardless of who's on-site.

Question 16

Do you work weekends and public holidays?

Accepted Answer

Yes. Operating hours Mon–Sun 08:00–22:00 including public holidays. Out-of-hours (10pm–8am) with surcharge.

Question 17

What's the difference between Bronze, Silver, and Gold AMC?

Accepted Answer

Bronze (RM 800) is 2 AC services + 1 plumbing inspection + 1 electrical check per year. Silver (RM 1,800) adds quarterly AC, water heater service, dedicated technician, 6-hour emergency SLA. Gold (RM 3,200) adds 6 AC services, more inclusions, included labour hours, 2-hour SLA. Full comparison on the Residential AMC page.

Question 18

Do you offer commercial AMC?

Accepted Answer

Yes. From RM 4,800/yr for small office. Bespoke pricing by property type. Full details on the Commercial AMC page.

Question 19

Can I add pest control to my AMC?

Accepted Answer

Yes, as add-on. Residential: +RM 600–1,400/yr depending on tier. Commercial: +RM 1,500–3,600/yr by property type. Delivered through our vetted licensed partner.

Question 20

How do I get a quote?

Accepted Answer

WhatsApp us with a photo and 2-line description. We quote fixed numbers from photos for 80% of jobs. For the rest, we attend and quote on the spot (call-out waived if you proceed).

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