Customer Reviews
Customer feedback from KL and Selangor homeowners and businesses. Below is a curated selection — see our Google Business Profile for the full review history.
Get a quote in 15 min
- forumMessage us on WhatsApp with a photo or short description
- request_quoteWe send a fixed-price quote within 15 minutes
- eventYou confirm. Technician arrives within the agreed window
- verifiedPhoto summary on completion + 1-year warranty on installs
Reply within 15 min · Mon–Sun 08:00–22:00
What customers say
A curated selection from our Google Business Profile.
[REVIEW 1 — placeholder for Ashish: pull live from Google Business Profile API or paste manually from GBP, 5-star, residential AC service]
[Customer Name]
[Area] · [Date]
[REVIEW 2 — placeholder: 5-star, plumbing leak repair]
[Customer Name]
[Area] · [Date]
[REVIEW 3 — placeholder: 5-star, electrical, DB box upgrade]
[Customer Name]
[Area] · [Date]
[REVIEW 4 — placeholder: 5-star, residential AMC client, repeat service]
[Customer Name]
[Area] · [Date]
[REVIEW 5 — placeholder: 5-star, commercial client, office AC installation]
[Business Name]
[Area] · [Date]
[REVIEW 6 — placeholder: 5-star, emergency response]
[Customer Name]
[Area] · [Date]
For Ashish: integrate Google Business Profile reviews via plugin (e.g. Widget for Google Reviews, WP Review Slider Pro) once GBP is live. Display rating, review text, reviewer name, and date. Minimum 10 visible reviews with auto-rotation. Aggregate rating displayed prominently at top.
How we handle reviews
Every Fastlink Fix customer receives a WhatsApp message 48 hours after service completion asking for honest feedback. Positive responses get a polite request to leave a Google review with a direct link. Negative responses get an immediate call from the operations lead, not an auto-response.
We don't pay for reviews, incentivise reviews, or filter negative reviews. The Google Business Profile rating reflects what customers actually say.
Service quality in numbers
For Ashish: populate the below with actual metrics once 6 months of data is available. Until then, leave the section commented out.
[OPTIONAL POST-6-MONTHS SECTION:
- Average response time on emergency callouts: X hours
- On-time arrival rate: X%
- First-visit resolution rate: X%
- 30-day re-call rate (return for same issue): X%
- AMC retention rate (year-on-year): X%
- Average customer rating: X.X / 5]
Leave a review
Worked with us recently? We'd appreciate honest feedback.
Ready when you are
We answer WhatsApp within 15 minutes during operating hours (Mon–Sun, 08:00–22:00).