Personal Data Protection Notice (PDPA Notice)

This Notice is provided by Fastlink Fix ("we", "us") to inform you of how your personal data is processed when you engage our services or use our website.

A Bahasa Malaysia version of this Notice is available on request and will be provided alongside service contracts.

1. Personal data being processed

We collect and process the following personal data about you:

• Full name
• Contact details (phone number, email address, residential or business address)
• Property details (type, size, equipment installed)
• Photographs of equipment or premises submitted for quotation or work documentation
• Payment information (bank account number for transfers, credit/debit card details processed via secure third-party processors)
• Service history with Fastlink Fix
• Communications records (WhatsApp, email, phone)

2. Purposes for which the personal data is collected

• To respond to your service enquiries and prepare quotations
• To schedule, deliver, and document service work
• To administer Annual Maintenance Contracts
• To process payments and issue invoices
• To send service-related communications
• To send marketing communications (only with your express consent)
• To comply with legal, tax, and regulatory obligations
• To maintain records required for warranty, dispute resolution, and quality assurance

3. Source of personal data

• Directly from you (forms, WhatsApp, phone, email)
• Indirectly from your authorised representatives (property managers, tenants, family members) who provide your details to arrange service
• From third parties only with your consent

4. Right of access and correction

You have the right to request access to your personal data we hold and to request correction of inaccurate, incomplete, or out-of-date data.

To exercise these rights, contact our Data Protection Officer:

• Email: hello@fastlinkfix.com
• WhatsApp/Phone: +60 12-792 5700

We will respond within 21 days as required by the PDPA. A reasonable administrative fee may apply for access requests.

5. Classes of third parties to whom personal data may be disclosed

We may disclose your personal data to:

• Our employees and authorised representatives delivering the service
• Licensed subcontractors and service partners (e.g. pest control partner) under written confidentiality obligations
• Payment processors and financial institutions for payment transactions
• Professional advisors (legal, accounting, tax)
• Government authorities, regulatory bodies, and law enforcement where required by law
• Hosting and IT service providers under written data processing agreements

We do not sell personal data to third parties.

6. Choices and means to limit the processing of personal data

You may:

• Withdraw consent for direct marketing at any time by replying "STOP" to any marketing message or emailing hello@fastlinkfix.com
• Request that we cease processing your personal data for purposes beyond the original service engagement (subject to legal retention requirements)
• Decline to provide personal data — but this may prevent us from providing services

7. Whether the supply of personal data is obligatory

Provision of personal data is voluntary. However, certain data is necessary for us to deliver services:

• Required for service delivery: name, contact number, address, property details
• Required for payment: payment information
• Required for legal compliance: records required by tax law (retained 7 years)

If you do not provide required data, we may be unable to provide the requested service.

8. Consequences of failure to supply personal data

If you do not provide the personal data marked as required above, we cannot:

• Issue a quotation
• Schedule or deliver a service
• Issue an invoice
• Maintain warranty records

9. Retention period

Personal data is retained only as long as necessary:

• Active service records: duration of relationship + 7 years (tax compliance)
• Unconverted enquiries: 24 months
• Marketing consent records: until withdrawn

10. Bahasa Malaysia version

A Bahasa Malaysia translation of this Notice is available on request. In the event of inconsistency between the English and Bahasa Malaysia versions, the English version shall prevail.

11. Contact

Data Protection Officer
Fastlink Fix
Email: hello@fastlinkfix.com
WhatsApp/Phone: +60 12-792 5700

For unresolved complaints, you may contact the Personal Data Protection Commissioner at pdp.gov.my.