Emergency Service — KL & Selangor
Active leak. Sewage backup. Electrical risk. AC down in a heatwave. Same-day response where possible. AMC Gold clients: 2-hour SLA.
Get a quote in 15 min
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- verifiedPhoto summary on completion + 1-year warranty on installs
Reply within 15 min · Mon–Sun 08:00–22:00
What counts as an emergency
Six categories we treat as urgent. Anything else we fit into the next available slot.
Active water leak
Pipe burst, water heater leak, tank overflow, anything spreading or affecting neighbours.
Electrical risk
Sparking, burning smell, exposed live wires, water in electrical.
Sewage backup
Toilet or floor drain pushing sewage back.
AC down in heatwave with vulnerable occupants
Elderly, infants, medical reasons.
Gas smell
LPG leak. (Note: turn off gas at the cylinder, ventilate, evacuate, call us and TNB if mains gas.)
Locked out due to a fault
Broken lock or door we can repair.
Not emergencies: slow drip, intermittent fault, scheduled service overdue, cosmetic issue. We'll fit you in next available slot.
Response times
SLA by tier — written into AMC contracts.
| Tier | SLA |
|---|---|
| AMC Gold clients | 2 hours |
| AMC Silver clients | 6 hours |
| AMC Bronze clients | 24 hours |
| Non-AMC, in operating hours | Same-day if slot, else next-day |
| Out of hours (10pm–8am) | Best effort + surcharge |
What to do while you wait
Holding measures by emergency type — message us and we walk you through it.
Active leak
Locate and turn off the relevant isolation valve (under-sink for tap leaks; the main inlet for whole-property; the tank inlet for water heater leaks). Towel and contain the water. Move electronics out of the affected area.
Electrical sparking or burning smell
Turn off the affected circuit at the DB box (if you can do so safely) or kill the main switch. Don't touch anything wet. If there's fire risk, evacuate and call BOMBA (994).
Sewage backup
Stop using all water (every flush makes it worse). Contain the spread. Don't touch contaminated surfaces without gloves. Open windows for ventilation.
Gas smell
Turn off the cylinder valve. Don't switch any electrical on or off. Ventilate. Evacuate. Call us and TG/TNB if mains gas.
Pricing
Emergency labour rate is the same as our standard labour rate. The only premium is for out-of-hours timing (RM 50–150 depending on hour). We disclose any surcharge before dispatching, so you can decide.
For AMC clients, emergency response is included up to the SLA tier's defined coverage.
When to call us vs others
Call us
Plumbing leaks, electrical faults at fixture/circuit level, AC down, sewage backup at unit level, locked out due to repairable fault.
Call BOMBA (994)
Active fire, structural collapse, gas mains leak.
Call TNB
Total power loss not isolated to your unit (likely supply-side issue).
Call IWK / SYABAS / your JMB
Sewage backup at building level, mains water loss at building level.
Call ambulance (999)
Anyone hurt.
Service areas
Same-day reach across the Klang Valley.
KLCC
High-rises & condos
Mont Kiara
Luxury condos
Bangsar
Retail & mixed-use
Petaling Jaya
Townships & SOHO
Damansara
Landed & condos
Subang Jaya
Townships & landed
Shah Alam
Townships & landed
Cheras
Mixed-use & landed
Kajang
Suburban & landed
Frequently asked questions
Active leak that's spreading or affecting a neighbour. Electrical sparking, burning smell, or fire risk. Sewage backup. AC down with vulnerable occupants (elderly, infants) in a heatwave. Gas leak. Anything where waiting will cause material damage or risk.
Emergency line
We answer WhatsApp within 15 minutes during operating hours (Mon–Sun, 08:00–22:00).