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Commercial Facilities Maintenance — KL & Selangor

Office, retail, F&B, clinic, salon, warehouse. Single accountable contractor across aircond, plumbing, electrical, and handyman trades. AMC from RM 4,800/yr or project rates on individual work.

handshake Single accountable contractor bolt 2-hour emergency SLA description Monthly digital reports price_check AMC from RM 4,800/yr
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We work with

Six commercial property types, each with its own operational priorities.

business_center

Office occupiers

Single floor to multi-floor, owner-occupied or tenant. AC reliability, lighting, electrical capacity, breakdown response.

storefront

Retail outlets

Shopfront AC, signage electrical, F&B-adjacent plumbing, after-hours emergency cover.

restaurant

F&B operators

Restaurant, café, cloud kitchen, bar. Walk-in chillers (we don't service the equipment but we maintain the room electrical and water supply), exhaust hood electrical, grease management coordination, kitchen plumbing.

medical_services

Clinics, dental, aesthetic, salons

Hygiene SLA, autoclave electrical supply, water purification supply, AC for treatment rooms.

warehouse

Small warehouse and light industrial

Roof leak management, loading bay electrical, high-bay lighting, water supply.

apartment

Multi-tenant building owners and JMBs

Coordinated maintenance across all units with single point of contact, consolidated billing, tenant coordination.

What you get

Five things our commercial clients ask for first.

handshake

Single accountable contractor across trades

One WhatsApp number for AC, plumbing, electrical, and handyman work. No bouncing between three contractors and figuring out whose problem the leak is.

bolt

2-hour emergency SLA on covered work

Real number, written into contract. 24/7 cover available with surcharge for properties that need it.

description

Monthly digital reports

Every visit logged with photos, parts replaced, items flagged, items deferred with your approval. PDF email + WhatsApp summary. Useful for audit, insurance, and budget planning.

price_check

Trade rates, not retail

AMC clients get 25% off our standard labour on work outside AMC scope. Parts at cost + 15% (we show supplier invoice).

fact_check

Compliance support

BOMBA inspections, DOSH coordination, JMB liaison, DBKL queries. We don't certify, but we work with the parties who do and make sure our work passes their audit.

Why commercial operators choose us

Four common alternatives and why operators move to us.

group

Vs in-house maintenance staff

(RM 36,000–60,000/yr fully loaded.) One in-house tech is good at one trade, average at one more, weak at others. AMC delivers multi-trade coverage at lower total cost and removes hiring/HR overhead.

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Vs reactive callout

Cheaper until something breaks during peak hours and you pay emergency premium with no SLA. AMC locks in response time and known monthly cost.

hub

Vs big aggregators (Lessen, FastJobs, etc.)

They route to whichever subcontractor is closest, with no accountability when work fails. We're not an aggregator — the technician arriving is on Fastlink Fix's payroll, accountable to our standards.

engineering

Vs single-trade specialists

You'd need three vendors (aircond, plumbing, electrical) and three sets of relationships, contracts, and invoicing. One vendor across all trades is operationally simpler and cheaper.

Project work (non-AMC)

We take on commercial project work outside the AMC structure:

  • check_circleOffice fitout MEP work (electrical, plumbing, AC install)
  • check_circleRetail outlet setup and fitout
  • check_circleF&B kitchen MEP commissioning
  • check_circleMulti-unit AC replacement projects
  • check_circleBuilding-wide electrical or plumbing upgrades

Project work is quoted on site visit. Larger projects get bespoke contracts with milestone payment schedules.

How we engage commercial clients

Five steps from first conversation to delivery.

01

Site survey

We walk the property, list equipment, ask about pain points and SLA requirements. No obligation.

02

Written proposal

Within 48 hours. Tier, inclusions, exclusions, pricing, SLA, term.

03

Trial period

First 90 days reviewable on AMC contracts, exit without penalty if performance doesn't meet committed SLA.

04

Onboarding

JMB documentation, building access pre-clearance, technician introductions, baseline equipment audit.

05

Delivery

Scheduled visits per spec, emergency response per SLA, monthly reports.

Frequently asked questions

We're already on the approved list for most major KL commercial buildings. For new buildings, we submit your JMB's standard documentation package (SSM, SST, insurance, technician IDs, risk assessment, sample method statements) — typically approved within 3–5 working days.

Related:Commercial AMC pricing · Why Fastlink · Contact

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